Privacy policy
Privacy Policy
At VitalHive, we respect your privacy and are committed to protecting your personal information.
🔒 Information We Collect
When you visit our store or make a purchase, we may collect:
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Your name
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Email address
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Shipping and billing address
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Payment details (processed securely via third-party providers)
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Device and browsing information (IP address, browser type, etc.)
🛒 How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Communicate with you about your order
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Provide customer support
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Improve our website and customer experience
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Send marketing emails (only if you opt in)
💳 Payments
All payments are processed securely through trusted third-party providers.
We do not store your full payment details.
📦 Sharing Your Information
We only share your information with trusted services to operate our business, such as:
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Payment processors
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Shipping partners
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Shopify (our ecommerce platform)
We do not sell your personal information.
🍪 Cookies & Tracking
We use cookies and similar technologies to:
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Improve your browsing experience
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Analyse website traffic
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Support marketing and advertising (e.g. Meta/Facebook ads)
You can manage cookies through your browser settings.
📧 Marketing Communications
If you opt in, we may send you emails about:
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New products
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Special offers
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Updates
You can unsubscribe at any time using the link in our emails.
🧾 Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request corrections or deletion
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Withdraw consent for marketing
To exercise these rights, contact us at:
👉 support@vitalhive.com
🔐 Data Security
We take reasonable precautions to protect your personal information and ensure it is not lost, misused, or accessed without authorisation.
📅 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
📩 Contact Us
If you have any questions about this policy, please contact us: